With over 28 years’ experience as an innovative, highly performing, Social Enterprise organisation, Mastercall are passionate about providing the very best patient care at the very best place for the patient.

Their efficient service delivery has played a crucial role in preventing hospital admissions whenever safe and feasible, greatly easing the burden on our emergency departments.

Their Social Value ethos commits them to ensure the very best use of the public purse, maximising the return on investment of commissioners and supporting the NHS deliver affordable, effective, safe patient-centred services.

Mastercall re-invest any surplus to:

• Further improve the services they deliver
• Provide training and promote personal development opportunities to their workforce
• Ensure their premises, facilities and medical/diagnostic equipment are modern, well maintained and fit for purpose
• Invest in innovative technology to improve performance, productivity and enhance patient experience and outcomes
• Social Value (4% of revenue)

Mastercall are committed to always doing the right thing for the NHS, the communities they serve, their patients and their people. They remain at the heart of everything they do.

Mastercall are thrilled to have won a national Gold award at the Urgent Health UK Awards 2024, for Social Impact, recognising our social value commitment.

Mastercall Healthcare is deeply committed to creating a lasting positive impact in our communities through our robust social value commitment. Guided by our dedicated Social Value Committee, we work tirelessly to foster initiatives that address critical needs, particularly in areas of social disparity.

To learn more about Mastercall’s social value work, please visit: https://mastercall.org.uk/social-value-ethos/